At Love Penned, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with applicable U.S. laws, including the California Consumer Privacy Act (CCPA), as well as Google’s policies.
1. Information We Collect
We collect different types of information to provide and improve our services:
a. Personal Information
When you use our website or place an order, we may collect:
- Name
- Email address
- Shipping and billing address
- Payment details (processed securely via third-party payment processors; we do not store your payment information)
- Phone number (if provided)
b. Non-Personal Information
We automatically collect certain data when you visit our website, including:
- IP address
- Browser type and device information
- Referring website or source
- Pages visited and time spent on our site
- Interaction with advertisements
This data helps us improve user experience and website performance.
c. Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to:
- Improve website functionality
- Analyze website traffic and performance
- Provide personalized advertisements and recommendations
You can manage cookie preferences through your browser settings. Disabling cookies may impact your browsing experience.
2. How We Use Your Information
We use the information collected for purposes such as:
- Processing and fulfilling orders
- Providing customer support
- Sending order confirmations and updates
- Improving our website and marketing efforts
- Preventing fraud and ensuring website security
- Complying with legal requirements
We do not sell or rent your personal data to third parties.
3. Data Sharing and Third-Party Services
We only share your information in the following cases:
- Service Providers: We work with trusted third-party providers (e.g., payment processors, shipping carriers, analytics providers) that help us operate our business. These providers are contractually obligated to protect your data.
- Legal Compliance: We may disclose information if required by law, court orders, or to protect our legal rights.
- Advertising and Analytics: We use Google Analytics, Meta (Facebook) Pixel, and similar tools to understand user behavior and improve marketing efforts. These third parties may collect anonymized data via cookies.
4. Data Retention
We retain your personal data only as long as necessary for business and legal purposes. If you request account deletion, we will remove your data unless retention is required by law (e.g., for tax or fraud prevention purposes).
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access & Update: Request a copy of your data or update inaccurate details.
- Deletion: Request deletion of your personal information (subject to legal requirements).
- Opt-Out of Marketing: Unsubscribe from promotional emails at any time via the link in our emails or by contacting us.
- CCPA Rights (For California Residents): If you are a California resident, you can request details about how we collect and share your data. We do not sell personal data.
To exercise these rights, contact us at support@lovepenned.com.
6. Security Measures
We implement reasonable security measures to protect your data, including:
- Secure Socket Layer (SSL) encryption
- Regular security monitoring
- Limited access to personal data
However, no online system is 100% secure. We encourage users to take precautions, such as using strong passwords.
7. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from minors. If we become aware of such data collection, we will delete it.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., social media, external stores). We are not responsible for their privacy practices and encourage you to review their policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after updates constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or your data rights, contact us at:
📧 Email: support@lovepenned.com