At Love Penned, every gift we offer is made with care, crafted to bring joy and meaning to your special moments. As a small business specializing in heartfelt and personalized gifts, we take pride in creating unique items tailored to each customer. Because of this, we do not accept returns or exchanges unless an item arrives damaged or defective.
That said, your satisfaction is important to us, and we are always here to help if something isn’t right.
Damaged or Defective Items
We take extra care in quality control, but if your item arrives damaged or defective, we will gladly provide a replacement or a full refund at no cost to you.
To request a resolution, please:
- Contact us within 7 days of delivery at support@lovepenned.com.
- Provide your order number and clear photos of the item and packaging.
Our team will review your request as quickly as possible and provide a solution. If approved, we will send a replacement free of charge or issue a full refund, whichever you prefer.
Non-Returnable & Non-Exchangeable Items
Since many of our gifts are personalized and made to order, we cannot accept returns or exchanges for:
- Change of mind after purchase.
- Incorrect orders due to customer input (e.g., typos in names, dates, or messages).
- Personalized items with custom engravings, names, dates, or messages.
Please double-check all personalization details before placing your order.
Order Cancellations
Because we begin crafting your gifts soon after you place an order, cancellations are only accepted within 24 hours of purchase. After this period, production has already begun, and cancellations are no longer possible.
If you need assistance with your order, please reach out as soon as possible at support@lovepenned.com.
Customer Satisfaction
We truly appreciate your support of our small business and want you to love your purchase. If you have any concerns, please don’t hesitate to reach out—we’re here to help in any way we can!
📧 Email: support@lovepenned.com
Thank you for choosing Love Penned for your heartfelt gifts! 💖